Shipping policy
Thank you for shopping with My DIY Crafts. We are committed to providing you with a seamless shopping experience, including reliable and timely shipping services. Below is our shipping policy:
1. Processing Time
· All orders are processed within 1-3 business days.
· Once your order is shipped, you will receive a confirmation email with a tracking number.
2. Shipping Options and Fees
· FREE: Free Shipping on Orders over $49.99 .
Please note that shipping times do not include order processing times. Delays may occur due to holidays, weather, or other unforeseen circumstances.
3. Shipping Locations
We ship to all states in the U.S. and have international shipping.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number that allows you to monitor your order status on the carrier's website.
5. Delays and Issues
If your order is delayed due to unforeseen circumstances (such as severe weather or carrier delays), we will do our best to assist you. If you have not received your package within the estimated delivery time, please contact our customer service.
6. Shipping Addresses
Please ensure the shipping address provided during checkout is accurate. If a package is returned due to an incorrect address, you may be required to pay additional shipping fees to resend it.
7. Lost or Damaged Packages
We are sorry for any lost or damaged packages. Please contact us immediately if this occurs, and we will assist in resolving the issue with the carrier or arrange for a replacement or refund when appropriate.
8. Contact Us
For any questions regarding shipping, please contact customer service at:
· Email: mama4eva09@gmail.com
Thank you for your understanding and support. We hope you enjoy your shopping experience at My DIY Crafts.